Payments & Shipping

PAYMENT OPTIONS

All transactions are processed in Indian Rupees (INR).

The Scrub Life currently accepts Visa, MasterCard credit and debit cards as well as UPI, Net Banking, Paytm and some other wallets for payments. All orders will be charged immediately upon order confirmation.

All promotional discount codes and gift coupons are available for one-time use only and may not be transferred, re-issued, or exchanged for cash, unless explicitly specified.

Order Processing

On successful completion of payment, an order confirmation is mailed to the customer's registered email address. The Scrub Life reserves the right to cancel an order within 3 business days of receiving the order if we are unable to fulfill the order. Orders may be canceled by The Scrub Life under exceptional circumstances, including but not limited to - fabric or trims failing quality check, insufficient fabric, inability to comply with special instructions requested, incomplete or unsupported address location, orders not complying with our coupons usage policy, orders at prices that significantly vary from market or The Scrub Life's standard prices due to manual or technical error, orders flagged by our technical systems as suspicious usage of credit cards or other payment options or any other potential abuse of our service. In all such cases, The Scrub Life will inform the customer of the cancellation and refund the full order value within 3 business days of receiving the order.

How we deliver

Currently we are shipping all our orders in 5-8 working days.

Orders may not be shipped to multiple locations.

Shipping address changes must be requested before the order has been shipped. Once shipped, the address cannot be changed, cancelled, or diverted to a different shipping address.

Three attempts to deliver your package will be made by our shipping courier. If you’re not available during these attempts, our courier will ask you to contact them to arrange a delivery of your package for a time when you’ll be present to receive it.

A delivery confirmation email will be sent to you as soon as we receive a notification of successful order delivery from our courier

Lost packages:

If you haven’t actually received your order after receiving a delivery confirmation email from us, please contact us within 3 business days from the date you receive our delivery confirmation email. The Scrub Life will not be responsible for the cost or replacement of lost or misplaced packages if notified later than the time frame mentioned above
When we deliver

All our products are custom made to order.

SHIPPING COSTS:

All The Scrub Life apparel is custom-made by hand at our production facility in India before being shipped directly to you.

GST

GST of 5% or 12% on the order value is applicable on all products.